For the security of your account information and archived data, Smarsh uses Support Rights to validate which users have been designated on the account as authorized users and at what level/ kind of account information we're able to exchange with each Support Right Type. For more information, see: What are Support Rights?
The steps below will best assist you in setting up and managing Support Rights for your company and users.
Note: Only Support Rights Admins can manage the Support Rights for their organization through Smarsh Central.
Not sure which Support Rights to add to a user? See Which permissions do Support Rights grant?
How to Locate Support Rights
How to add Support Rights
How to Modify Support Rights to an Existing Contact
Removing all Support Rights from an Existing Contact
Can I view all Support Cases for my account?
