Support Rights grant access and authorization based on the Rights assigned to the User. A User may have one, multiple, or all rights.
All Smarsh accounts have access to the following 5 Rights:
| Support Right Name | Permissions Granted |
| Admin |
- Add/Edit/Remove Smarsh services
- Assign Support Rights to other users
- Access to Support Rights on Smarsh Central
|
| Billing |
- Request invoices and make billing inquiries
- Change billing address
- Access to the Billing area on Smarsh Central
|
| Data |
- Request import and export of Company data
- Interface with Smarsh Client Data team
|
| Tech |
- Receive archiving and hosting configuration instructions
- Submit support cases and work with Smarsh Implementation and Support teams
- Request password resets
|
| User |
- Request user changes through Support
- Request user list for archiving/hosting
- Request password resets for other users
|
Accounts with On-Premise products will also have access to the following 2 Rights:
| Support Right Name | Permissions Granted |
| Licenses |
- Access to Licenses on Smarsh Central
|
| Downloads |
- Access to Downloads on Smarsh Central
|
