• This article will link you to the steps to add Support Rights to a new or existing user
• Adding Support Rights
• Give Support Rights to a user

Create a New User and Grant Support Rights 

Note: 
-Creating or adding a Support Rights Contact does not create an account the user can sign into. Please see 'Additional Information' for more details.
-Creating duplicates may cause problems that will need Smarsh Support to resolve.

1. Navigate to Support Rights at central.smarsh.com: How and where to Locate Support Rights
2. Click Add New User 
3. If using Create New Contact

•  Note: In the context of Support Rights an existing contact is an individual who exists in Smarsh's client management system. An individual may have access to the Archiving Platform (app.smarsh.com) without existing as a contact. In such cases, if they are not found as an existing contact, a new contact can be created.  

4. Enter the information for the new Contact.
5. Select the Rights to grant the Contact by clicking the appropriate checkbox(es).
6. Click Create 

Add Support Rights to an Existing Contact

• Note: In the context of Support Rights an existing contact is an individual who exists in Smarsh's client management system. An individual may have access to the Archiving Platform (app.smarsh.com) without existing as a contact. In such cases, if they are not found as an existing contact, a new contact can be created. 

1. Search for them by name then choose the appropriate Contact from dropdown
2. Click the name of the Contact 
3. Select the Rights to grant the Contact by clicking the appropriate checkbox(es).
4. Click Create 

Granting Support Rights will NOT create a login for central.smarsh.com or app.smarsh.com. This will need to be managed by a Smarsh System Admin via app.smarsh.com.
Please note that Professional Archive users will need at the minimum a platform role of "Employee - Personal Access" in order for the account to have access to Central.
-How to create a user with Smarsh Central Only Access through the Professional Archive Platform

If you do not have access to app.smarsh.com, and are a Smarsh Central Only customer, please open a support case and note the Support Rights user that needs a Smarsh Central Only login created.
-How to open a new Support Case

Not sure which Support Rights to use? Which permissions do Support Rights grant?

To edit or modify Support Rights to an existing user, see How to Modify Support Rights to an Existing Contact

For all other information on Support Rights, please see: How to Manage Support Rights


 

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