Post a Question to the Discussions Community
Smarsh Central Discussions is a community forum where you can ask questions, get answers, and talk to fellow Smarsh users. Go to Discussions
Submit a Support Case
Submit a case through Smarsh Central, available 24hrs a day. Here, you will find troubleshooting information, user guides, and support articles written by our support team. How to open a new Support Case
By Phone
- Calling from North America: 1-866-762-7741, option 2
- Calling from Europe, Middle East, Africa: +44 (0) 20 3608 1209
- Calling from Israel : +972 -1-809-510-095
- Calling from India: 000 800 9191160
Cyber Compliance (Entreda) Support
If you are an existing Cyber Compliance (Entreda) customer and you need assistance, please submit a support request from the Support tab within the Cyber Compliance (Entreda) product.
For more information, please click here.
Phone: 1-650-308-4269
Support Hours by Product
- Professional Archive (app.smarsh.com) - Monday - Friday 8 am - 8 pm ET
- MobileGuard - Monday - Friday 8 am - 8 pm ET
- Cyber Compliance (Entreda) - Monday - Friday 8 am - 8 pm ET
- Vendor Risk Management - Monday - Friday 8 am - 8 pm ET
- Web Archive - Monday - Friday 8am - 8 pm ET
- Enterprise Archive - 24 hrs a day, Sunday - Sunday
- Digital Safe - 24 hrs a day, Sunday - Sunday
- Socialite - 24 hrs a day, Sunday - Sunday
- Vantage - 24 hrs a day, Sunday - Sunday
- Conduct Surveillance - 24 hrs a day, Sunday - Sunday
- Capture Mobile - 24 hrs a day, Sunday - Sunday
For the fastest possible service, have your Service Account Number (SA) available when you contact Smarsh Support. Where do I find my account information?
