There are a few scenarios when a user will continue to get re-activation notices after they just completed the activation process.
There are multiple profiles Archiving for that content type
Some users archive multiple profiles of the same content type. If any one of those profiles is in an Error Status it will generate a daily re-activation email regardless of how many other profiles are actively archiving. Please reach out to your System Admin to confirm which connections should be archiving.
There are multiple accounts Archiving the Profile
Some users have Broker Dealers as well as their own personal account that is Archiving their data. The re-activation needs to be completed for each organization that is requesting to archive your profile. Please reach out to your System Admin at each organization to confirm which connections should be archiving.
The Connection Breaks
An authorized social media connection to The Professional Archive breaks, causing our system to send repeated re-authorization emails. Unless you are a Professional Archive administrator, you will not be able to re-provision the connection yourself. Please reach out to your Professional Archive System Admin and ask them to re-provision your social media connection.
I Received a Reactivation Notice
To reactivate your account, follow the steps in the email notification.
It is important to complete the actions in the emails we send about lost connections. Some social media APIs only retain account data for a limited period. Not re-authorizing the connection right away may result in data loss.
The email will come from no_reply@smarsh.com. The subject will read "Re-activation Required: Smarsh Social Media Archiving".
If the end user does not complete the opt-in process again, Smarsh cannot capture data.
