Support Right users are the list of Authorized Contacts on your account that Smarsh is allowed to exchange information with. Support Rights are a major security tool Smarsh uses to ensure our client's confidential information is secure, allowing us to validate the contact on the account with the person calling in to receive account support.
Support Rights allow to you grant different levels of authorization like, Admin, Tech, User, Data, and Billing. You can think of Support Rights like a security badge, and if you do not have the correct authorizations you cannot gain access to account information, service changes, archived data, billing, general support or any other confidential information.
To ensure accuracy, managing Support Rights must be done through Smarsh Central by a user with Admin Rights. If you have questions, please do not hesitate to contact the Smarsh Support Team for guidance.
If you are not authorized on an account, please contact your Smarsh Admin to receive authorization or to find who has the authorization.
