Not receiving emails from Smarsh

• Note:  Automated Emails can take up to 15 minutes to be sent from our system
  
  
• If you are not receiving these emails from Smarsh, please take the following steps: 

1. Check that the emails are sent to the email address listed for the User. 
   • A Smarsh Admin needs to verify which email address it is sending to and check that the spelling is correct in the User Settings.
     • To locate User Settings see: How to add or edit a Person from Users

2. Check that the email address is correct:
   
   • Does your email have a filtering rule that is sending the automated email to another folder?
   • Is your email or spam filter blocking us? Check junk/spam folders. 
     • Please work with your email administrator to add the following addresses and domains to your Spam Filter Allow list 
       • no-reply@smarsh.com
       • no_reply@smarsh.com
       • noreply@smarsh.com
       • also add the domains smarsh.com AND smarshinc.com 
3. If you are using Proofpoint, Barracuda Networks, or other third party inbound email protection services, add our IP Ranges to your Spam Filter Allow List.
   • See the following articles for more details on this:  
     
     • What are the valid production IP addresses for Smarsh?
     • Proofpoint Dynamic Reputation Blocking Smarsh IPs
4. If you or an Admin recently updated your Email address used for 2FA codes, follow the instructions below to clear Smarsh cookies
   • How to clear Smarsh cookies from an internet browser

Smarsh uses SPF and DMARC technologies to ensure our mail can be successfully delivered and to prevent spoofing of smarsh.com as a sender.
We encourage you to implement these technologies and verify the legitimacy of all incoming email.  
If you are using a third party spam filter with O365 this may at times cause a DMARC failure on our emails as the email inherits the spam filters source ip.  
For Details on this see:  Why did a Smarsh Email fail DMARC

Other Valid Smarsh Email addresses and Domains:

• What are Valid Smarsh domains and email addresses?   

Need help managing email notification subscriptions or opting-in to Social Media Archiving?

• How to Manage Multifactor Authentication
• Where Do I Manage Web Archive Report Subscriptions?
• How to opt-in to archiving for Social Media