New Support Rights Contact Cannot Login to Smarsh Central

Smarsh Central > Support Rights

Granting a contact Support Rights will not create a login for central.smarsh.com or app.smarsh.com. 
This only adds the contact to the list of authorized users Smarsh can exchange information with about your account, based on the rights they are granted.

Your Smarsh System Admin can create a new user via app.smarsh.com to allow login for Smarsh Central.

• Please note that Professional Archive users will need at the minimum a platform role of "Employee - Personal Access" in order for the account to have access to Central.
  • How to create a user with Smarsh Central Only Access through the Professional Archive Platform

• If your user needs access to the archived data in Smarsh, as well as Smarsh Central, you can choose the platform role that grants them the desired access.
  • How to create new User Accounts
  • What are User Roles?

• If your account does not have access to app.smarsh.com, and are a Smarsh Central Only customer, please open a support case and note the Support Rights user that needs a Smarsh Central Only login created.
  • How to open a new Support Case

Please see the below for further details on Support Rights.

• What are Support Rights?
• Which permissions do Support Rights grant?
• How to Manage Support Rights