Last Published Date 10/21/2025 2:39 AM

Summary User account passwords can be reset through the login screen of the Professional Archive.

Applies To

Professional Archive > User Accounts

Objective

Reset the password of a Professional Archive user account.

Steps

1. Navigate to Professional Archive app.smarsh.com.
2.Click Forgot your password?
Forgot Password

3. Enter your username and the primary or secondary email address associated with your user account.
4. Click Reset Password
5. The reset password email will be sent to the email you entered. Check your email for a reset link from "Smarsh Professional Archive Reset your password" Check your junk mail if the email is not in your inbox.
6. Click the link in the email.
7. Enter a new password twice. Note: Passwords must be at least eight characters long and contain at least one uppercase letter, one lowercase letter, one number, and one special character.
8. Click Save Password.

Additional Information

Please wait 15 minutes for the password reset Emails as sometimes your hosting environment can be a little slow to get the Email delivered to your Email Address.

How do I contact Smarsh Support?

Title	How to reset my Professional Archive password

First Published Date	2/26/2018 5:58 PM

URL Name	How-to-Reset-the-Password-for-an-Archiving-Platform-Profile

Article Total View Count	7,413

How to reset my Professional Archive password