How to Add Support Rights

• Adding Support Rights
• Give Support Rights to a user

Create a New User and Grant Support Rights 

Creating or adding a Support Rights Contact does not create a Professional Archive account that the user can sign into. Please see 'Additional Information' for more details.
Creating duplicates may cause problems that will need Smarsh Support to resolve.

1. As a Smarsh Admin, navigate to Support Rights on Smarsh Central by navigating to Account Management > Support Rights.  
2. Click Add New User 
3. Select the text option for "Adding an Existing contact" 
   Note: It is best to search for an existing contact first.  If you do not find one, select "create new contact"

Add Support Rights to an Existing Contact

1. Search for them by name then choose the appropriate Contact from dropdown
   1. If the contact is not found as an existing contact, a new contact should be created.  (See steps below to "Create a New User and Grant Support Rights" below) 
2. Click the name of the Contact 
3. Select the Rights to grant the Contact by clicking the appropriate checkbox(es).
   • If you are not sure see: Which permissions do Support Rights grant?
4. Click Create 

Granting Support Rights will NOT create a login for central.smarsh.com or app.smarsh.com. This will need to be managed by a Smarsh System Admin via app.smarsh.com.
Please note that Professional Archive users will need at the minimum a platform role of "Employee - Personal Access" in order for the account to have access to Central.
-How to create a user with Smarsh Central Only Access through the Professional Archive Platform

If you do not have access to app.smarsh.com, and are a Smarsh Central Only customer, please open a support case and note the Support Rights user that needs a Smarsh Central Only login created.
-How to open a new Support Case

Not sure which Support Rights to use? Which permissions do Support Rights grant?

To edit or modify Support Rights to an existing user, see How to Modify Support Rights to an Existing Contact

For all other information on Support Rights, please see: How to Manage Support Rights


 

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